Reference

How ffbd Handles Your Personal Information

Your account data — including your name, contact details, and payment activity through bKash, Nagad, or Rocket — is handled with care and used only to run your account and process your transactions.

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ffbd How ffbd Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or request deletion of your personal data, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account details so we can locate your records and respond promptly.

Live Chat Start a chat from the ffbd lobby — available for account and privacy queries during support hours.
Email Support Send your privacy request to our support address. Include your registered phone number or email so we can verify your identity.
Help Centre Visit the ffbd help section for step-by-step instructions on submitting a data access or deletion request.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

ffbd applies account-level security and clear data practices so you know exactly what we hold and why. Here is how we handle the four areas that matter most to your privacy.

Encryption and Account Security

Your account credentials and payment details are encrypted in transit and at rest. We use OTP verification at login to confirm it is you accessing the account, not someone else.

Cookies and Session Data

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention and Deletion

We retain your account data for as long as your account remains open and for the legally required period after closure. Submit a deletion request via support and we will confirm the timeline.

Requesting Changes to Your Data

To correct inaccurate information or update your contact details, log in and visit account settings, or contact support directly with your registered bKash, Nagad, or Rocket number for verification.

Common Questions About Your Privacy

Straight answers to what Bangladesh account holders ask most about how their data is used, stored, and protected on ffbd.

We collect your name, phone number, email address, and the payment wallet details you register — such as your bKash, Nagad, or Rocket number — along with device and session information generated when you log in.

We share only the minimum data needed with payment processors to complete your transactions. We do not sell your personal information to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will verify your identity and provide your data within the timeframe required by applicable law.

Yes. Submit a deletion request through support. We will process it in line with our retention obligations — some records must be kept for a legally required period even after account closure.

Payment details, including your bKash wallet number and Nagad or Rocket account, are encrypted in transit and at rest. We do not store full payment credentials beyond what is needed for transaction processing.

Reach our privacy support team through live chat in the ffbd lobby or by email. Include your registered phone number so we can locate your account and respond to your concern directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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